In order for data to be reported on, it first has to be available and Business Central ensured this:
- Firstly, it was integrated with both the member management system and the online store. Duplication of data entry was therefore eliminated, mitigating the risk of human error and reducing the requirement for reconciliations.
- Secondly, additional data was uploaded from other sources. This included data from multiple payment systems such as Paypal, BPay and Capricorn. As a result, MTA NSW are now able to track the status of customer accounts in real time to timely reactions.